First Contact Relocation has extensive executive relocation experience for expats and their families.

Most of this experience comes from managing the executive relocation process for several multinational companies based throughout the Latin American region, in addition to the personal expat experiences of our consultants.

We guarantee our client´s and their family´s satisfaction through our excellent customer service, while ensuring minimal stress associated with the relocation process to the HR organization.

“We guarantee our client´s and their family´s satisfaction through our excellent customer service”


John brings fifteen years executive experience in both private equity and the technology industry, the majority focused on the emerging markets of Latin America and Asia. He has extensive experience advising corporate executives and Boards of Directors throughout the world on strategic issues. He has extensive experience in corporate strategy, new business development, Mergers and Acquisitions (having managed transactions ranging in size from sub US$10m to over US$2 billion), corporate restructurings and turn-around management.

Most recently John worked as an executive in the Private Equity group of Fidelity Investments, the largest mutual fund company in the US with over USD $1.5 trillion under management. His core responsibility was as a Strategic Advisor both to the owners of Fidelity as well as to the Board of Directors and Senior Management teams of each Portfolio company, covering such diverse industries as Oil & Gas, Telecommunications and IT, Real Estate, Transportation, Agriculture and Construction Supplies. His core regional focus was Asia, Europe and North America.

His responsibilities included new business development, acquisitions and divestitures, deal sourcing, strategic investments, internal strategic reviews and corporate restructurings. Prior to working at Fidelity, John worked as an executive for Global Crossing (now Level 3), a global communications services provider. Responsible for Corporate Strategy for Latin America and the Caribbean, he managed all strategic investments, acquisitions, Joint Ventures and played a key role in the corporate restructuring of the company in the region.

Prior to Global Crossing, John worked as an executive at BellSouth International (now part of AT&T). His roles included new business development analysis of new markets in Latin America and Europe, strategic advisory to the senior management teams of the different portfolio companies throughout Latin America, acquisition analysis of cellular licenses and/or companies and new company formation in new markets.

John has extensive international experience, having lived on three continents, in twelve countries and over twenty-three cities and having worked in countless others during his career.

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Gladys brings more than twenty-six of human resources experience including management responsibilities for Learning and Development, Organizational Effectiveness, Staffing, Leadership Development, Corporate Communications, Change Management, Labor Relations, Compensation and Benefits in the pharmaceutical and food industries. Her most recent work experience was as the Director of Human Resources for Colombia of global foodstuff leader Kellogg, a role she served in for twenty-two years.

She has a business administration degree and Human Resources management program from the Universidad de los Andes, recognized as the leading business school in Colombia. She is a noted specialist in Organizational Design, Talent Management, Recruitment, Compensation and Benefits.

Gladys’ extensive experience in human resources management with a multinational company has provided her with significant insight and understanding of all the issues facing an expatriate and his/her family. Having managed the expatriation and repatriation processes for many executives from the US, Europe and Latin America, she is intimately familiar with all that is needed to execute a successful relocation process. Furthermore, her extensive experience helping executives and their families relocate to Colombia has allowed her to build all the necessary personal relationships that significantly facilitate and expedite the overall relocation process.

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Rocio McKenna, partner in First Contact, brings more than 10 years of experience in New Business Development in the US, Europe and Latin America. Recently she worked as VP of New Business Development for a French multinational, responsible for growing the business in the US and Latin America. Before that, she was in charge of new business development for the US for an Italian multinational and, before that, for an American company.

Rocio studied Business Administration in Javeriana University. She also has a Degree in Merchandising from FIT and a Marketing degree from Baruch College, both in New York City.

After finishing her studies in Colombia, Rocio moved to New York were she studied and later started her business career. After nine years there, she was relocated to Boston were she lived for four additional years.

Besides her diverse business experience, Rocio’s thirteen years living as an expatriate has provided her unique insight and personal experience upon which to draw as she helps recent expats adapt to the challenges of living in a foreign country.

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Jessica is the Country Manager for First Contact Chile. Due to both professional and personal reasons, she has extensive international experience, having spent over eleven years as an expat having lived in France, Colombia, the Caribbean in addition to Chile. She is fluent in Spanish, French and English.

Jessica received her undergraduate degree in Paris and her Masters in International Business from the University of the Sorbonne. She began her career working at Frandis where she was responsible for developing international trade between northern Europe, Latin America and North Africa in the agricultural sector. In Colombia, Jessica led the Business Support division at the Chamber of Commerce where she was responsible for helping Colombian businesses export overseas. She later worked for Colfondos, a large pension fund in Colombia where she was responsible for leading the merger integration between Colfondos and Scotiabank, a large Canadian financial institution.

After having lived in several different countries and having experienced different cultures, Jessica has firsthand knowledge of the issues faced by expatriate families and leverages that experience to make the relocation process as pleasant a experience as possible.

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Luciana Seragopian is our Commercial Director in Chile. An expat herself, originally from neighboring Argentina, Luciana has lived in Chile for over five years. She speaks fluent English and Spanish.

Trained as a lawyer from La Universidad de Buenos Aires, Luciana also has a Masters degree in Human Resources Management from ICADE in Madrid, Spain.

Luciana has worked in the real estate sector for the last 9 years, beginning her career working for Remax in Buenos Aires, where she was responsible for finding new clients, facilitating the sale and rental process of properties, contracting and assisting in the relocation of executives. Since she arrived in Chile, Luciana has worked as an independent realtor.

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